Frequently Asked Questions
MedSmart understands that medical billing and accounting can be complex. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, please feel free to contact us directly, and we’ll be happy to assist you.
MedSmart provides comprehensive medical billing and accounting services tailored to the needs of medical professionals. Our services include accurate and timely billing submissions, payment reconciliation, and financial reporting. Our trusted partners, GAS Accounting, offering expertise in managing the financial and tax aspects of your practice for improved profitability and cash flow.
Unlike the traditional industry model, which charges a percentage-based commission (typically 5%) on collections, MedSmart offers a flat fee structure. This means you pay a fixed amount for our services, regardless of how much is collected, helping you significantly reduce the cost of medical billing. The flat fee is ideal for large practices and specialists who want to lower their overhead costs.
At MedSmart, compliance is built into every stage of our process. We operate in strict alignment with all relevant regulatory and industry requirements, including:
- Medical Aids: We follow each scheme’s rules and claim protocols to ensure accurate, timely submissions and prevent rejections or penalties.
- HPCSA (Health Professions Council of South Africa): We adhere to ethical billing practices and ensure all processes meet professional conduct standards for healthcare practitioners.
- CIPC (Companies and Intellectual Property Commission): We help maintain your practice’s statutory records and ensure your business remains in good standing.
- SARS (South African Revenue Service): We align billing and accounting workflows with tax regulations, ensuring accurate VAT, income tax, and provisional tax compliance.
- BHF (Board of Healthcare Funders): We ensure correct practice number usage, valid coding, and claim formats in line with BHF requirements.
Our systems are continuously updated to reflect regulatory changes, and our team actively monitors compliance across all touchpoints — protecting your practice from legal, financial, and reputational risks.
Yes! MedSmart handles the entire billing process, including submitting claims to medical aids, following up on unpaid claims, and reconciling payments. We ensure that your practice receives accurate and timely payments, and we work closely with medical aid schemes to resolve any issues that may arise.
Our services are designed to support medical practices of all sizes, from solo practitioners to large multi-doctor practices and specialists. We specialise in reducing your billing costs while improving your financial management. Whether you’re a general practitioner, specialist, or part of a larger healthcare network, MedSmart’s solutions are tailored to your needs.
Getting started is simple! You can contact us via email, phone, or through our consultation form. We’ll discuss your practice’s unique needs, explain our services in detail, and set up a personalised plan that works best for your practice.
We use advanced encryption and secure access controls to ensure that your practice’s data is always protected. We adhere to the highest standards of data security and privacy to safeguard sensitive patient and financial information, both in transit and at rest.
Absolutely! We can seamlessly transition your practice from your current billing provider to MedSmart. Our team will work closely with you to ensure a smooth and efficient process, ensuring no disruption to your practice’s billing or cash flow.
With our flat fee model, you’ll know upfront what you’ll be paying each month, which is often much lower than the traditional 5% commission. We help large practices and specialists reduce their overhead costs and maximise profitability by offering a more cost-effective billing solution. Our goal is to improve your practice’s financial management, saving you money in the long run.
Yes! In addition to billing services, we offer comprehensive financial management, including budgeting, cash flow management, and financial reporting. Our team of accountants specialises in medical accounting, providing insights that help improve your practice’s bottom line and ensure better financial health.
If you have more questions or would like to discuss how MedSmart can help your practice, feel free to contact us directly. We’re here to assist you!